1. Customer Cancellations
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Free Cancellation:
Customers may cancel up to 24 hours before the scheduled pickup time at no charge. -
Partial Charge:
Cancellations made between 12 to 24 hours before pickup will incur a 50% cancellation fee. - Last-Minute Cancellation:
Cancellations made less than 6 hours before pickup will be charged 100% of the booking amount.
2. No-Show Policy
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If the customer is not available at the pickup location within 15 minutes of the scheduled time:
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The booking will be marked as a No-Show
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100% of the fare will be charged
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3. Driver Waiting Time
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Drivers will wait up to 15 minutes from the scheduled pickup time
- Drivers will wait up to 60 minutes at the Airports
- Drivers will wait up to 20 minutes at the Train Stations
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Additional waiting time may result in extra charges.
4. Company Cancellations
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In rare cases where the company must cancel (driver unavailable, vehicle issue, etc.):
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A full refund will be issued
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Optional: offer a discount on the next ride
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5. Refund Policy
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All eligible refunds will be processed within 5–7 business days
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Refunds will be issued via the original payment method
6. Amendments (Rescheduling)
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Customers may reschedule their ride:
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Up to 12 hours before pickup → No extra charge
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Less than 12 hours → May be treated as a cancellation
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7. Special Conditions (Optional)
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Airport / long-distance bookings:
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Free cancellation up to 24 hours before pickup
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Emergency situations may be considered on a case-by-case basis